Refund policy

If you would like to return your order, please follow the steps below.

Return Period

If you would like to return your order. Please ensure that the product is returned within the 28-day return period. With the product unused and in a resalable condition. We will only be able to accept returns that fit these criteria.

Order number

Please make sure you include your order number and name when returning your order.

Delivery Address

Please send your return to

Reisser Crate Mate

Unit 7, Botany Business Park,
Lower Macclesfield Road,
Whaley Bridge, High Peak,
Derbyshire SK23 7DQ

Please ensure you securely package your return to avoid damage in transit. We also recommend using a tracked delivery service. We can't accept responsibility for any return lost in transit.

If you believe there is a fault with your product, then please contact us directly through the Contact page.

We have a 1-year warranty against manufacturing defects.